You can move (port) your existing number with your current provider over to 2ndNumber.tel from your old provider such as Skype or BT.
Porting numbers to 2ndNumber
USA or UK Landline Numbers
Simply visit:
https://www.2ndnumber.tel/signup.php?prod=switchoff
You will have your account created immediately. Then check your email for the login details (also check spam folders) and log in. Once logged in, you'll be presented with a form that you need to complete. Just complete the form and we will take care of the rest. Depending on the provider this takes 5-10 working days for single numbers and up to 21 days for multiple numbers that are part of a range/block. There will be a one off fee of $10 - once you pay the fee we will get cracking on the porting of your number!
Mobile Numbers
Porting mobile numbers is much easier, you just need to ask for the PAC code for your mobile number and provide it to us at porting@2ndNumber.tel along with the phone number you're wanting to port. It normally takes a day or two to port the number over, but once it is ported, it'll be ready to use in your 2ndNumber dashboard to call and text.
You can normally get your PAC code by texting a special number - the provider replies to the SMS with the PAC code. Many providers will send the PAC code by texting PAC to 65075 so we recommend giving that a try first. If that doesn't work, do check with your provider on the best way to get the PAC code.
Porting US/Canadian numbers to 2ndNumber - exceptions
Sometimes, we might request the below information when porting US and Canadian numbers:
- A "port-out PIN" if required. If your provider requires a port-out PIN, we will need this
- A copy of your most recent phone bill
If we need it we will let you know - we will ask you to email the information to porting@2ndNumber.tel but don't worry unless we ask you for this information.
I've sent you the paperwork, now what happens?
Once the number ports over to 2ndNumber, your number will go live on our system and you'll be able to make and receive calls via the 2ndNumber app or the webphone. Keep in mind porting can be slow, and takes anywhere from 5 to 21 working days (but normally it's nearer 5 working days in the vast majority of cases).
