Changing the settings in 2ndNumber app in case it is not connecting

Some users have reported issues with the app connecting the first time they use it. Here are a couple of tips to get it to connect:

Android

1. Tap the horizontal bars in the top left corner and tap "Transport Settings"
   
   
   
   
   
2. Under "Transport" select the option "UDP" (or "TCP" if "UDP" is already selected)
   
   
   
   
3. Some phones really struggle with their battery life, so have agressive battery management apps installed on them. Do be sure to turn OFF battery management for the 2ndNumber app - otherwise when your battery runs low, 2ndNumber will be shut down. Normally you find battery managment under "Settings" -> "Apps" -> 2ndNumber -> "Battery Management"
4. Some people have VPN apps on their phones - if you do, make sure you allow 2ndNumber through the VPN or to bypass it. VPN on mobile can cause issues with our apps.

iPhone

1. Tap "Settings" then tap "Network"
   
   
   
   
2. Change "Random Ports" to "OFF" and then type 5080 into the field below.